Terms & Conditions​

Please find below our terms and conditions, which form the basis of the contract between you (the customer) and The Little Shed Cake Company. It is the customer’s responsibility to check all details are complete and accurate prior to payment of deposits/booking fees. Please note that our commitment to customer satisfaction and our reputation is of utmost importance to us and we will always endeavour to help.  Payments made to The Little Shed Cake co. are deemed by as acceptance of these terms. 

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As a guide your cake should be eaten within 5 days but for ultimate freshness I recommend 3 days. If refrigerated,  buttercream cakes should be left to come back to room temperature for an hour  before serving. We recommend that fondant cakes are stored in the box provided with the cut edges wrapped in clingfilm at room temperature and not in the fridge

Some of our cakes may have non-edible items or toppers on them and we advise removing these before serving the cake.

​​If  collecting we recommend the cake be placed in a clean empty car boot. Please do not travel with the cake on the seat or on someone's lap as the tilt can cause structural damage to the cake. We cannot be held responsible for cakes damaged during transit if these recommendations are not adhered to.​​Payments

A non-refundable booking fee of 50%is required to confirm your order and save your date. 

Payment of outstanding amount should be paid 1 week prior to collection/delivery.

Your date will only be held once your booking fee is received. 

​​Copyright & Data Collection 

Copyright and ownership of all cake designs by Sue Johnson remains with The Little Shed Cake Company and we reserve the right to use photos of our cakes for advertising purposes including but not limited to, on our website, social media and in other advertising materials.

We do not pass on your personal details to 3rd parties.

We may contact you after your event, but this will only be in relation to your order and your customer experience.

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 ​​​Events Outside our Control 

We cannot be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by any act, event, non-happening, omission or accident beyond our reasonable control.

We retain the right to cancel your booking in circumstances beyond our control, such as fire or ill health.  In this instance we would do our utmost to help to find you another cake designer of the same style / quality.  We would of course discuss this with you at length.  We would refund all payments made to date in full.

​​​​Our Liability 

Our liability to you is limited to the price of the cake and we cannot be held responsible for any indirect losses which may happen as a consequence of any breach by us of these terms however arising. However, this does not include or limit in any way our liability for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

 ​​Complaints 

The Little Shed Cake Company takes any complaints very seriously. Our reputation is built upon the word of mouth of our customers and venues.

You are required to give us the opportunity to address any issues, and must let us know of the problem on the day of collection/delivery. Please notify us in writing, along with relevant photos.

Some complaints may require further investigation and an immediate refund may not always be possible.

At least 75% of the cake must be returned within 2 days to ensure we are able to fairly assess the nature of the complaint and determine what course of action we will take. No refund will be given if the cake is not returned or has been eaten.

The maximum refund we offer is the value of the cake. Further compensation is not available.

​​Cancellation/Amendment/ Postponement Policy 

All booking fees are non-refundable except in exceptional circumstances.

Any amendments need to be made a full 6 weeks before the date to allow for changes to our schedule, and cannot be guaranteed.  Significant amendments may incur an additional cost, and the balance will be adjusted accordingly.

   

In the event of a cancellation by yourselves, charges are as follows;

More than 6 weeks prior to the date = booking fee only.

6 weeks to one calendar month prior to the date = booking fee plus half the remaining cost.

Less than one calendar month prior to the date = full amount

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​Revisions 

We have the right to revise and amend these terms and conditions. However, you will be subject to the terms and conditions in force at the time that you place your order with us.